Platform Support

We specialise in maintaining telecommunications value-added service platforms that are based on Dialogic NaturalAccess technology.

Our contracts provide specialist services that include:

• Caller Line Identity (C.L.I) tracing
• Direct Dialling Inward (D.D.I) tracing
• Account number tracing
• Clear Cause Code tracing
• Microsoft SQL configuration and queries
• Oracle configuration and queries
• Interactive Voice Response (I.V.R) Tree building and diagnosis

Unlike our competitors, we offer online ticketing via our website using the Request Tracker (R.T) interface.

We perform weekly maintenance checks for our clients, and unlike our competitors, we actually show our clients the results.

All of our clients have excellent Service Level Agreements built into our contracts.  We are proud to say we have a 100% critical Service Level Agreement fix record.