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Nationwide Information Technology Support

Telpla is a British company providing nationwide IT support.

We have a vast array of skills and years of experience in many areas of IT. From global networks to local desktops, we have the resources to provide the appropriate solution.

Our work includes managed IT services for Vodafone, digital signage installations for Burger King, and printer support for Keltbray.

Telpla engineers are government security cleared, ITIL compliant, and have a multitude of certifications in line with our multi-vendor partnerships.

Our bespoke managed services contracts provide strict service level agreement guarantees that ensure immediate technical support 24/7, 365 days a year.

All work undertaken by Telpla is insured by AXA Insurance UK PLC, Brit syndicates Limited, and QBE Insurance (Europe) Limited.

Our IT Support Services

We provide the following IT support services:

Installations: Bespoke hardware and software installations as per the client requirements.

Maintenance: Hardware and software fixes.

Managed Services: Hardware and software monitored for errors; scheduled bespoke onsite and remote maintenance. This style of service is a great fit for companies that demand 100% uptime from their IT systems, where their technology infrastructure is crucial to their day-to-day business functions.

A Fully Functional Workshop

We use a fully functional workshop to accommodate our engineering needs:

Restricted Area: Our workshop and parts storage area is physically separated from the reception area for security reasons; access to the workshop is restricted to approved staff only.

ESD Protection Measures: Our work benches have protection measures against electrostatic discharge to prevent damage to sensitive electronic components. This includes bench coverings and ESD bracelets that engineers wear whenever they are handling electronic components. We have testing apparatus to verify that the equipment is correctly grounded and functioning properly, with regular testing records.

Storage: Storage of parts and of units during repair is on strong shelves of adequate dimensions, with separate areas for each type of product. Units are adequately protected to avoid possible scratches or stains, easily identifiable and are not be piled up or placed in such a way that some are leaning against others or on top of others.

Lighting and Ventilation: We have a good level of natural and artificial light in the workshop area with adequate ventilation to provide fresh air and temperature control.

Space: Each engineer has a workspace of at least 6sq meters.

Work Benches: Our work benches are stable and strong, capable of supporting weight and of an appropriate height for handling the products. Worktops are lacquered or covered with a suitable protective material.

Testing Environment: The workshop has sufficient means to reproduce symptoms reported by clients.

Safety: The work area has a fully equipped first aid kit and visible posters describing essential first aid procedures, easily accessible by the technicians. The workshop has an easily accessible master switch to cut off the electric current to the entire work area in case of an emergency. Fire extinguishers for electrical fires (CO2) are located in the workshop.

Our Certifications

As well as being a multi vendor-partner, our UK government security cleared engineers hold numerous IT certifications, including:

APC InfraStruXure Certified Engineer (ISXCE)

Cisco Certified Internetwork Expert (CCIE)

Dell Certified Systems Engineer (DCSE)

HP ExpertOne Master

IBM Certified Advanced Technical Expert

ITIL Foundation, Intermediate Level, Managing Across the Lifecycle, Expert Level, Master Qualification

Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Solutions Master (MCSM)

Novell Certified Novell Engineer (CNE)

Oracle Certified Master (OCM), Sun Certified Professional (SCP), Sun Certified System Administrator for Solaris (SCSA)

Red Hat Certified Architect (RHCA)

Our Clients

Our client contracts past and present include:

Electronic & General Services Limited (UK) Burger King digital signage installations

Keltbray Limited (UK) Keltbray Group UK-wide printer maintenance

Falcon Telecomms Ltd (UK) Telecommunication platform managed services

Dome Mobile Services Limited (Ireland) Telecommunication platform managed services

Inspired Sales PLC (UK) Telecommunication platform managed services

Skycom Ltd (UK) Telecommunication platform managed services

Vodafone Ireland Ltd Telecommunication platform managed services

NNT Telecom LLC (Russia) Telecommunication platform managed services

Central Telecom S.A.S (France) Telecommunication platform managed services

iCard European Computer Telecoms Ltd (Ireland) Telecommunication platform managed services

Camdev Telecom SA (Cameroon) Telecommunication platform managed services

Advantel a.s. (Czech Republic) Telecommunication platform managed services

Mox Telecom AG (Germany) Telecommunication platform managed services

SWAN a.s. (Slovakia) Telecommunication platform managed services

Arabian Telecommunication Services WLL (Egypt) Telecommunication platform managed services

About Our Company

Telpla is a British information technology support company located within the historic Victorian Maltings of Stansted Abbotts.

Telpla Ltd incorporated in 2009. We have consecutively produced pre and post-tax profits that contributed towards corporation tax. Our full accounts are available to corporations upon request.

We are a 100% loan free company. Companies House public records confirm we have no outstanding mortgages.

George Arthur Limited are our appointed accountants.

All work undertaken by Telpla is insured by and AXA Insurance UK PLC, Brit syndicates Limited, and QBE Insurance (Europe) Limited.

Contact Us

Freephone: 0800 772 0002

Email: info@telpla.com

Address: Telpla Ltd, 86A The Maltings, Roydon Road, Stanstead Abbotts, Ware, Hertfordshire, SG12 8HG, UK

Facilities include a conference room and secure onsite parking.